A quality contractor that you know you can trust will always show up on time or early for any appointment. Contractor’s can be very busy and when things do come up that interfere with the schedule, your contractor should always give you a call to reschedule. This is not unreasonable, any professional contractor who is willing to break an appointment could also break other guarantees and appointments.
When a homeowner gives access to their home a contractor must respect that. Honesty and trust are of the utmost importance. As a homeowner, trust your instincts. If your first meeting doesn’t make you feel secure and comfortable, do not move forward with that contractor. Remember, not only are you trusting them in your home and around your family, you are also trusting them with a large amount of your money.
A membership to the National Association of the Remodeling Industry and/or National Association of Home Builders reflects a contractor’s commitment to professionalism. In order to become a member, the contractor’s background and references are investigated; and only if they have displayed top professionalism and quality service do they become a member. So, it’s always a good idea to hire a NARI or NAHB contractor.
Both the NARI and NAHB offer industry certification and designations such as Certified Graduate Remodeler™ (CGR) and Certified Remodeler™ (CR). If a contractor has earned either one of these designations, there’s a high likelihood that you’re dealing with a very reputable professional. Earning specialized designations such as Certified Aging-In-Place (CAPS) reflects a commitment to the career of a professional remodeling contractor. A contractor must demonstrate certain levels of skill and knowledge to earn these certifications, in addition to successfully completing numerous courses on various topics related to the industry.
When a significant amount of a contractor’s business is derived from repeat or referred business, it is an indication that his clients are pleased and that he has an outstanding reputation. If your contractor has a long list of happy clients and has an outstanding reputation for doing quality work, chances are high that you will be satisfied as well.
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