According to a recent study, 50% of surveyed homeowners were not satisfied with their contractor’s remodeling work to the point that they would hire them again.
Complaints against home improvement and repair contractors are among THE most common consumer complaints received by the Better Business Bureau.
What’s more? Many homeowners take too much for granted, and falsely assume most contractors follow “standard” business practices that don’t vary much from one contractor to the next.
Fortunately, this can all be avoided with research, knowledge, and the right questions.
The home is a highly valued asset, and to avoid disappointment, it’s important to become aware of the remodeling business in order to ensure your next project is a success. Every contractor offers a different level of knowledge, commitment, and dedication—and all three are vital in transforming dreams into reality.
Following up on references, inspecting past work, and avoiding the temptation of choosing a contractor based solely on low price are essential in choosing the right contractor. It also helps to look for specific qualities, such as promptness, trustworthiness, and certifications. Contractors who are apart of the National Association of the Remodeling Industry and National Association of Home Builders require a thorough investigation of their background and references before obtaining membership.
Satisfying results require design personnel talents combined with those of skilled, capable craftsmen. Of course this can only be made possible through good communication and the right fit, which is typically apparent within the first few days of meeting a contractor. Do they return calls when appropriate? Are they easy to reach? Do you feel comfortable working with them? Do they keep you informed in the initial stages, AND as the project progresses?
Last, conflict often arises due to one person remembering details differently, and is quite common in the remodeling industry. This can easily be avoided if terms are written down, with details and specifications clearly laid-out. Vague terms should be avoided; crystal clear proposals—from the general conditions and demolition to the final trim—should be unambiguously described.
After 40 years of business in the construction industry, superior quality has remained the ultimate request of homeowners.
At Kliethermes, we use innovative design and continuous improvement in all the work we offer—a necessity in meeting people’s ever-changing needs.