"We were very impressed by Ray. He was very dedicated, I looked forward to seeing him everyday. He was respectful of my routine and work schedule (we had an inside joke that no discussion could begin until I had my morning cup of Joe). He always answered any question I had and/or offered his opinion, always in a courteous manner. He kept me continuously updated on things, always aware of how it may affect family routines and striving to make the best use of time. He is a real craftsman, and I miss seeing his smiling face everyday!"